Privacy Policy

1. Scope

This Privacy Policy explains how 1Techlink Limited collects, uses, discloses, and safeguards your personal data when you: • Visit our website at https://1techlink.com/, or any website of ours that links to this privacy notice. • Download and use our mobile application (1Techlink app), or any other application of ours that links to this privacy notice. • Engage with us in other related ways, including any sales, marketing, or events. We are committed to protecting your privacy and to complying with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) 2019. We reserve the right to update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We also encourage you to review this page periodically to stay informed about how we protect your personal data.

2. Terms and Definitions

Terms and Definitions Other information, such as interests and preferences “Us”, “We” and “Our” refer to 1Techlink Limited.

1. USER DATA WE COLLECT We may collect and process the following categories of personal data: • Full name • Email address and phone number • Username and password • Billing address • Messages, enquiries, and other communications made through our platforms • Contact or authentication data All personal information you provide to us must be true, complete, and accurate, and you agree to notify us of any changes.

1.1. WHY WE COLLECT YOUR DATA We collect and process your personal data for the following purposes: • To better understand your needs and preferences • To improve our services and products • To send promotional communications containing information that may be of interest to you • To contact you for surveys, feedback, and market research activities • To customize our website and digital platforms based on your behaviour and preferences • To safeguard and secure the data we collect • To ensure the confidentiality and protection of your personal information at all times

2. YOUR PRIVACY POLICY This Privacy Policy outlines your rights regarding the collection, use, storage, sharing, and protection of your personal information. It is prepared in accordance with the NITDA Act 2007 and applies to our databases, applications, services, tools, and any in-person interactions with us, regardless of how you access or use them. If you create or are issued a username, identification code, password, or any other credential as part of our access security measures, you must keep this information confidential and must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether selected by you or assigned by us, at any time if, in our reasonable opinion, you have failed to comply with these terms and conditions.

3. CONSENT Your acceptance of this Privacy Policy constitutes your consent upon accessing our platforms or using any services, content, features, technologies, or functions made available through our website, digital platforms, or during visits to any of our offices for official or non-official purposes. This Policy governs the use of 1Techlink Limited products, services, and intervention projects by our users and stakeholders, except where otherwise expressly agreed in a separate written contract.

4. YOUR PERSONAL INFORMATION When you use the 1Techlink Limited website, we may automatically collect information transmitted by your computer, mobile phone, or other electronic access device. This may include, but is not limited to: pages accessed, IP address, device ID or other unique identifiers, device type, Geo-location data, connection details, mobile network information, page view statistics, navigation paths to and from our site, referral URLs, advertising data, standard web log data, and still or moving images where applicable. We may also collect information you voluntarily provide to us, including details submitted through web forms, survey responses, emails, and telephone communications. In addition, we may gather information relating to your enquiries and interactions on our platforms or at our premises. Where appropriate, we may supplement this information with data obtained from third-party sources, including social media platforms. • Information Collected Automatically When you visit or use our Services, we may automatically collect information transmitted by your device, including your IP address, device ID or other unique identifiers, device type and operating system, geo-location data (general, based on IP address, unless you separately grant precise location access), connection and mobile network details, referring URLs, pages accessed, navigation paths, and standard web log data. This information does not on its own reveal your specific identity and is used primarily to maintain the security and operation of our Services and for internal analytics. • Payment Data Where you make a purchase through our Services, we collect the data necessary to process payment, such as your payment instrument number and associated security code. Payment data is stored and processed by our payment processor, Paystack, and is not stored on our own servers. You can review Paystack's privacy notice for further details on how they handle this data here: https://paystack.com/privacy/merchant#:~:text=Paystack%20does%20not%20sell%2C%20trade. • Contact List Data Where a Service requires it (for example, selecting a sender or receiver for a delivery booking), we may access your device contact list with your permission. We only use the selected contact's name and phone number for that purpose, and do not access or store any other information from your contact list. You may grant or revoke this permission at any time through your device settings. • Sensitive Personal Information We do not intentionally collect sensitive personal information (such as health, biometric, or similarly special-category data) unless it is separately required for a specific service and your explicit consent is obtained at that time.

5. USE OF YOUR INFORMATION We may process the personal information we collect for the following purposes, in accordance with applicable data protection laws and regulations: 1. Service Delivery and Support To provide, maintain, and support our services, including responding to customer requests and enquiries. 2. Processing of Applications and Communications To process applications submitted by you and to communicate relevant updates, notices, or responses relating to your enquiries. 3. Identity Verification To verify your identity where necessary for access to our services, compliance, or security purposes. 4. Risk Management and Fraud Prevention To detect, investigate, prevent, and remediate fraudulent, unauthorized, or illegal activities, and to manage associated risks. 5. Legal and Regulatory Compliance To comply with applicable laws, regulations, regulatory frameworks, and internal compliance requirements, including the prevention of breaches thereof. 6. Performance Monitoring and Improvement To measure, analyse, and improve the performance, effectiveness, and quality of our services, systems, and operations. 7. Security of Systems and Infrastructure To protect the integrity, security, and functionality of our information technology systems, digital platforms, and physical infrastructure. 8. To send you marketing and promotional communications.  We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see " PRIVACY RIGHTS" below. 9. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. 10. To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

6. COOKIES Cookies are small data files placed on your computer’s hard drive that enable our website to recognize your device as you navigate through different pages. Cookies allow websites and applications to store user preferences in order to present content, options, and functions tailored to individual users. Like most interactive websites, our website uses cookies to track user activity for the duration of a session to ensure proper functionality and an improved user experience. We use only encrypted session cookies, which are automatically deleted after a predefined timeout period or once you log out of the platform and close your browser. These cookies do not remain on your device beyond the active session.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?  Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

8. HOW LONG DO WE KEEP YOUR INFORMATION? We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. HOW WE PROTECT YOUR INFORMATION We store and process your personal information on secure systems under our control. Where it becomes necessary to transfer your personal data to a country that does not have an adequate data protection framework, we will obtain your consent or ensure that appropriate safeguards are in place in accordance with the Nigeria Data Protection Regulation (NDPR) 2019. We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to, the use of firewalls, data encryption, physical access controls, and strict information access authorization protocols.

10. DO WE COLLECT INFORMATION FROM MINORS? We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@1techlink.com.

11. WHEN AND WITH WHOM WE SHARE YOUR INFORMATION We do not sell, rent, or trade your personal information to third-party marketing firms. We may share your information only in the following circumstances: • Service providers – with vetted third parties who perform services on our behalf, such as payment processing (Paystack) or mapping services (Google Maps Platform APIs) • Affiliates – with our corporate affiliates within the 1TechLink group, who are required to honour this Policy • Business transfers – in connection with a merger, acquisition, financing, or sale of company assets • Legal and safety reasons – where required by law, regulation, or lawful authority, or to protect the rights, property, or safety of 1Techlink, our users, or others • With your direction – where you interact with other users through public or shared features of the Services

12. SECURITY • We maintain robust technical and operational safeguards to ensure that your personal information is held securely and protected against unauthorized access, disclosure, alteration, or destruction. • Our website is hosted on secure servers, and the URL will begin with https://, indicating a secure connection. We use Secure Sockets Layer (SSL) encryption to provide end-to-end protection between your device and our servers. This means that any data transmitted during your session is encrypted before transmission and decrypted only at the receiving end, preventing unauthorized parties from reading the information in transit.

13. DATA CONFIDENTIALITY RIGHTS Your personal information is treated as confidential and will not be disclosed to any third party except where required by law, regulation, or lawful authority. Subject to applicable legal provisions, including the Freedom of Information Act 2011 and other relevant enactments, you have the right to request access to, and copies of, the personal information we hold about you, provided such requests are made in accordance with applicable procedures. While 1Techlink Limited is responsible for safeguarding the information entrusted to us, you also play an important role in maintaining confidentiality by adopting appropriate security practices, including not sharing your passwords or other platform login credentials with any third party.

14. LINKS TO OTHER WEBSITE Our website may contain links to external websites that are not owned or controlled by 1Techlink Limited. Please note that we do not monitor, review, or assume responsibility for the content, security, or privacy practices of such third-party websites. This Privacy Policy applies solely to our website and platforms. We encourage users to independently assess the security, credibility, and privacy practices of any external websites or physical premises before providing personal information. 1Techlink Limited accepts no responsibility or liability for any loss or damage that may arise from the disclosure of personal information to third parties, whether such disclosure occurs directly or through linked websites.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please send a mail to dataprotection@1techlink.com.

16. GOVERNING LAW This Privacy Policy is issued pursuant to the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable Nigerian laws, regulations, and international conventions in force in Nigeria. Where any provision of this Policy is found to be inconsistent with any applicable law, regulation, or convention, such law, regulation, or convention shall prevail, and the relevant provision of this Policy shall be interpreted to comply accordingly.

17. BREACHES OF POLICY 1Techlink Limited will take all appropriate and necessary measures to investigate, address, and remedy any breach of this Privacy Policy that is directly attributable to our operations. Such measures may include the application of relevant disciplinary procedures, contractual remedies, or other corrective actions where appropriate.